The customer shall have fourteen (14) days within which to return or exchange at his/her own cost, any product ordered by the customer. Beyond that time limit refunds and exchanges are not accepted. All products must be returned in their original condition and packaging (sealed), neither worn or washed (apparel), to the following address: Bayou Events, Andreas Braun, Arnstädter Straße 148, 99334 Kirchheim Germany, enclosing the initial invoice. It shall be the customer’s responsibility to retain all proof of return; this implies returning his/her order by registered mail, or any loss will be at his responsibility. If the above stated conditions are fulfilled, BAYOU shall refund the customer for the total amount of his/her order, within fifteen (15) days of receiving the product, except for the cost of returning which sall be borne by the customer. Tickets sind vom Umtausch ausgeschlossen.